Sharjah HQ — serving Dubai, Abu Dhabi and every emirate since 2004
Videos
Short films about who we are and what we do. Each one has captions, and nothing loads from YouTube until you press play.
Missan helps organisations plan, secure and support their IT, with 5,000+ clients served since 2004. We cover managed IT, cybersecurity, Microsoft 365, backup and business software, all from one accountable team, headquartered in Sharjah, that knows your systems.
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Tired of chasing IT problems? Missan's managed IT service gives you proactive monitoring, a helpdesk and planned maintenance from one accountable team. 5,000+ clients served since 2004.
32 seconds · Read the page
Threats don't keep office hours. Missan's managed cybersecurity and MDR service monitors, detects and responds to threats across your endpoints, email and cloud. We are a Microsoft Solutions Partner and Sangfor Gold partner.
34 seconds · Read the page
Get more from Microsoft 365. As a Microsoft Solutions Partner, Missan licenses, secures and rolls out Microsoft 365, Copilot and Defender for UAE organisations, then supports your team afterwards.
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A backup you have never restored is only a hope. FortGrid, Missan's own backup and recovery platform, protects servers, Microsoft 365 and endpoints, with restores you can test.
26 seconds · Read the page
Need dependable IT support in Sharjah? Missan has been based in Sharjah since 2004 and provides helpdesk, on-site engineers and annual maintenance plans. 5,000+ clients served since 2004.
37 seconds · Read the page
You want support, not just tickets. Missan gives Dubai companies an accountable IT team for helpdesk, on-site visits, Microsoft 365 and security. 5,000+ clients served since 2004.
38 seconds · Read the page
A clear annual maintenance contract covers your hardware, network and users, with planned visits and a named team. Missan has delivered IT AMCs to UAE organisations since 2004.
40 seconds · Read the page
Changing IT provider shouldn't be risky. With Missan, your Microsoft 365 and admin accounts stay in your name from day one, and your old provider stays until the new setup is verified.
36 seconds · Read the page
5,000+ clients served since 2004. Missan is a Microsoft Solutions Partner, a Sangfor Gold partner and the exclusive Middle East partner for windream.
39 seconds · Read the page
Stop chasing approvals in chat. Set up an approval workflow in Microsoft Teams so that adding a file to SharePoint automatically sends an approval request to the right person, with no Power Automate experience needed.
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Managers build a shift schedule in Microsoft Teams Shifts; staff clock in, take a break and clock out from the Teams mobile app, with location captured at clock-in.
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Got a Teams invite but no Microsoft account? Join from any web browser as a guest, with no account and no download: where to find the meeting ID and passcode, how to open Microsoft's join page, and how to join from your browser.
1:34 · Read the page
One business phone system on your desk, in your browser and on your mobile: signing in to the 3CX web client, installing the app with the QR code, chatting and calling colleagues, and leaving and playing back voicemail.
1:52 · Read the page
When a laptop dies or ransomware strikes, can you get your data back? FortGrid, Missan's own backup and disaster recovery platform, on real screens: installing the agent, scheduling, encryption, QNAP NAS backup, restoring files and recovering a whole PC from a system image.
2:09 · Read the page
Presented by Imran from the Missan team: the Sangfor Next-Generation Application Firewall, the security layers combined in one box (firewall, IPS, anti-malware, advanced threat protection, URL filtering, cloud sandboxing and WAF), high-availability pairs and reporting. Missan is a Sangfor Gold Partner.
1:41 · Read the page
"Where is the invoice?" Our original office skit, then the three steps that fix it with windream document management: scan, upload and index, then find any file in seconds. Missan is the exclusive windream partner in the Middle East.
1:31 · Read the page
Every contract and invoice for one customer, from two years ago, in 45 minutes? windream works inside Windows as a familiar drive, and in the browser with windream Dynamic Workspace: upload, choose the document type, fill in the index fields, then search by creator, date, name, type or full text. Missan is the exclusive windream partner in the Middle East.
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A quick, step-by-step guide to recording attendance by hand in ERPNext: create the employee, assign a shift, check the shift type and auto attendance, then log the employee's check-in and check-out.
1:33 · Read the page
A step-by-step guide to Arcserve ShadowProtect SPX (formerly StorageCraft): download it from arcserve.com, install it, activate it, add a backup destination, create a backup job, set the schedule, turn on throttling and save. Your first backup then starts on schedule.
2:32 · Read the page
A close look at the Yealink A30 video meeting bar: the camera, microphones and speaker in one bar, the ports on the back (Power, VC Hub/Phone, Line In, HDMI 1 and 2, Internet), USB on the side, Yealink's wireless presentation pod for cable-free screen sharing, and the remote control.
1:03 · Read the page
Every call to your business is a customer or a lead, and when no one is free to answer, that call can be lost. The Missan.AI Receptionist answers every call, day and night, in Arabic and English. It routes callers to the right team, captures, logs and follows up the calls your team could not take, and summarises each conversation with next steps. Built on 3CX, implemented and supported locally in the UAE by Missan.
1:09 · Read the page
If a server failed tonight, how quickly could your business get back to work? FortGrid is Missan's own platform for cloud backup, disaster recovery and secure remote access: automated offsite backups of servers, endpoints and business-critical data with structured retention, a route to bring workloads back after hardware failure, ransomware or a site outage, and protected access for your team. Three levels: Shield, Armor and Fortress. Built, run and supported by Missan in the UAE.
1:24 · Read the page
Healthcare and finance are more connected than ever, and every new platform, app and device is another way in. Alan from Missan explains VAPT (Vulnerability Assessment and Penetration Testing): a health check-up for your IT systems that finds the gaps, so you can fix them with multi-factor authentication, encrypted data storage, access control and regular patching, before attackers find them.
1:39 · Read the page
What does Bitdefender GravityZone Business Security actually do for a small or medium business? Alan from Missan walks through endpoint protection, advanced threat detection with machine learning, centralized management from one console, and multi-layered security, so that if one layer is bypassed, the next one catches the threat.
1:50 · Read the page
A filling disk, a failed backup, a missing patch: most IT problems give a warning long before anyone notices. Presented by Mohammad Ali from Missan, on real RMM screens: the NOC display, system health alerts, backup and antivirus checks, patch management, a live network map, firewall and switch monitoring, and a password vault with full access logs.
3:08 · Read the page
A fair way to compare next-generation firewalls, using Fortinet and Check Point as examples: published protection features, day-to-day management, what the licence covers, and why to size for users, sites and growth and run a proof of concept before you buy. Product names are trademarks of their owners.
1:50 · Read the page
Phishing emails, spam floods and malicious attachments, then risky websites on top. Presented by Alan from Missan: a real email-security deployment for a client (kept anonymous) using Barracuda, and how the Barracuda Web Security Gateway filters web threats, phishing and fraudulent sites and enforces internet usage policies.
1:40 · Read the page
A power cut, a closed road, a colleague stuck abroad. When your people can't reach the office, can the work still get done? Five basics: secure remote access over VPN, data in the cloud with Microsoft 365, a virtual office in the browser, backup and disaster recovery with the 3-2-1 rule, and one place to meet.
2:32 · Read the page
What happens to your business when ransomware, a flood, a fire or a failed update takes your data? Kashif and Lokesh from Missan talk through backup versus disaster recovery, RTO, the 3-2-1 (now 4-3-2-1) rule with an immutable copy, and where small and mid-size businesses should start.
1:57 · Read the page
Clients' invoices, contracts and bills arrive by email, cloud links and scans, and each has to be kept safe, unchanged and easy to find for years. windream gives every document one secure home: indexed by type, searchable in seconds, protected by user rights and archived so it cannot be altered. General information, not tax advice.
2:22 · Read the page
A UAE hospitality group moved from Google Workspace to Microsoft 365 across eight email domains. Our project team explains what made it harder than it looked: domains registered and hosted on different platforms, several separate Google Workspace environments, and multi-factor authentication for every user. And how the migration was planned and delivered on time.
1:56 · Read the page
A new storage backbone, from the box to the rack. The Missan team unboxes, configures, installs and cables a Dell ME5024 SAN for a client at Emirates Industrial City, UAE.
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Real footage from a client site in the UAE: our team unboxes and checks a MAXHUB interactive display, installs it with its camera and speakerphone, then trains the client's staff to join video calls, share a screen and write on the board.
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"Our experience at Emirates Industrial City with Missan has been wonderful." Mohd Al Hazza, CEO of Emirates Industrial City, describes reaching the optimal level of a paperless office: data, communication and business processes optimised, people able to work from a distance, and every activity in the company traceable. Behind it: windream document management and the Dell ME5024 SAN the Missan team deployed on site.
1:20 · Read the page
Six UAE organisations talk about working with Missan: fast incident response, network and email security, server, firewall and backup upgrades, competitive pricing and ongoing support. Featuring GEA Middle East, APT Global Marine Services, EMIC, Emirates Industrial City, Industrial Material Supply FZCO and Sharjah Investment & Development Authority.
2:25 · Read the page
ILLUMIN8 FZE makes made-to-measure blinds and curtains for European markets. In this client story, filmed in 2019, ILLUMIN8 explains how Missan introduced the windream document management system to send verified order information straight to production and cut paper.
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Who we are as a team: engineers at work, training sessions, our annual events from 2023 to 2025, a talent show, the launch of our new look, cricket, a rainy day, and Iftar together in Ramadan. Missan has helped businesses run on technology since 2004, with 5,000+ clients served since 2004. We have teams in 3 countries: the UAE, India and Uzbekistan.
1:35 · Read the page
Missan at Make it in the Emirates 2026 (ADNEC Abu Dhabi, 4–7 May 2026), the UAE's showcase for industry. Our team met visitors from across UAE industry and showed how secure, locally supported IT keeps factories and businesses running, with conversations about cybersecurity, cloud and AI.
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Missan CEO Abu Amir on why local value (ICV) sits at the heart of Missan's strategy, what Make It In The Emirates opened up for the company, and how FortGrid, Missan 365 and Missan AI support locally built and locally supported digital infrastructure.
1:11 · Read the page
Since 2004, Missan has helped businesses across the UAE run on technology they can trust. Real footage from 2019: our team at work, our clients, and our Digital Transformation event in Dubai.
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Missan at Make it in the Emirates 2025, the UAE's showcase for industry: live demos of our AI voice agent, and conversations about cybersecurity, cloud and digital workflows at our stand.
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NextGen IT Innovation 2024: one day hosted by Missan with our partners Sangfor and FortGrid. Business and IT leaders explored cybersecurity, cloud and smarter ways to run IT.
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In the first Team Spotlight, Ritaj from our sales team talks about her role, connecting with clients and finding the right solution for their business, and the supportive culture she loves at Missan.
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The free Missan IT health check (AED 1,800 value) gives leadership a practical view of support, security, Microsoft 365, backup and continuity gaps — in one structured session.
