Case study · Industrial supply
One reliable IT partner across every IMS site in the UAE
Industrial Material Supply FZCO (IMS) is an industrial materials supplier headquartered in JAFZA, Dubai, with offices across the UAE, Saudi Arabia, Qatar and Egypt. Missan Global supports their UAE infrastructure projects end to end.
The client
Industrial Material Supply FZCO (IMS) is the GCC's leading supplier of carbon steel and stainless steel pipes, fittings, flanges, and accessories from top manufacturers worldwide.
Headquartered in JAFZA, Dubai, IMS operates regional offices in Abu Dhabi, Dammam, Riyadh, Jeddah, Cairo and Qatar. Backed by global sourcing and stringent quality standards, they deliver reliable service across the region.
IMS maintains over 80,000 tons of steel inventory across its storage facilities, including seamless and welded pipes, fittings, flanges and accessories in all major material grades.
The work
Missan Global supports IMS's UAE infrastructure projects, including server room setup and network infrastructure upgrade at their JAFZA HQ, CCTV deployment at the Ras Al Khaimah office, and the purchase of all IT equipment supplies.
Server room setup & network upgrade — JAFZA HQ
A structured server room build-out and a full network infrastructure upgrade at the IMS head office in JAFZA, Dubai — cabling, switching and dependable connectivity for daily trading operations.
CCTV deployment — Ras Al Khaimah office
Design and installation of a CCTV surveillance system at the IMS Ras Al Khaimah office, giving the team clear site visibility with a system that is supported, not just installed.
IT equipment supply — all UAE sites
Procurement and supply of IT equipment across the IMS UAE operation — specified, sourced and delivered by one accountable partner instead of a chain of resellers.
"We would like to express our heartfelt appreciation for the exceptional service and support provided by your team… Your expertise, professionalism, and dedication have been instrumental in delivering outstanding results."
Abin Azhikkattil
IT Engineer, Industrial Material Supply FZCO
"Working with Missan Global has improved our response times and given us a single, reliable IT partner across all our UAE sites."
Why it works
One partner across sites. HQ networking in JAFZA, CCTV in Ras Al Khaimah, equipment everywhere — one team, one point of accountability, no vendor ping-pong.
Faster response. Because Missan already knows the sites, the network and the kit, issues get resolved by people with context — which is what IMS credits for improved response times.
Built to be supported. Server rooms, networks and CCTV are installed with documentation and ongoing support in mind — not handed over and forgotten.
Multiple sites, one IT partner — see what that looks like for you.
Start with the free Missan IT health check (AED 1,800 value) — a structured review of your infrastructure, support and security across every site, with a written priority report.