Real Estate Division, UAE
Scope
A unified web + mobile facility maintenance platform that digitally connects tenants, technicians, supervisors, and admins across 82+ Belresheed buildings in the UAE — replacing a fully phone-based complaint process for a community of 100,000+ users.
Duration
Ongoing
Year
2026
The challenge
Belresheed managed every tenant maintenance complaint entirely over the phone. With 82+ buildings and tens of thousands of tenants, calls were being missed, escalations fell through the cracks, SLAs could not be tracked, managers had zero visibility, and there was no audit trail for work done, materials used, or payments collected. The call-based model simply could not scale — and VIP tenants had no guaranteed response window.
Our solution
Missan IT Solutions designed and built a secure, enterprise-grade facility maintenance platform — a React.js web portal plus a Flutter mobile app for iOS and Android, powered by a FastAPI + PostgreSQL backend running on a DigitalOcean Kubernetes cluster. The platform digitizes the full maintenance lifecycle: tenants raise tickets from their phones (with voice notes and media), technicians respond within SLA, supervisors approve quotations, storekeepers fulfil materials, and every action is logged, tracked, and analyzed in real time. Phone calls are replaced with instant push notifications and email alerts.
What we delivered
Tenant Mobile App
A simple, intuitive app for residents to raise and track maintenance requests with photos, videos, and voice notes, approve chargeable-work quotations, and confirm when the job is done.
Supervisor & Manager Portal
Real-time building- and area-level oversight, ticket escalations, quotation approvals, and team performance dashboards — available on both web and mobile
Analytics & Reporting Dashboard
Visual dashboards covering SLA compliance, ticket volumes, team productivity, and category-level trends, with export-ready reports for leadership
Admin & Super Admin Web Portal
Full control over buildings, tenants, users, facility categories, SLAs, working hours, and system-wide configurations, with a complete audit trail
Technician Mobile App
A field-ready app with an SLA-prioritized job queue, on-site media capture, material request workflow, and proof-of-work closure
Store Keeper Portal
A dedicated web workspace for material fulfillment, stock management, and invoice handling
Results & Outcomes
- Shifted 100% of tenant complaints from phone calls to a digital, trackable workflow.
- Guaranteed SLA response times: 30 minutes for VVIP, 60 minutes for VIP, 24 hours for Standard units
- Engineered to support 100,000+ users across 82+ buildings from day one
- Real-time visibility for managers — across every building, every ticket, every technician
- End-to-end audit trail for tickets, quotations, and materials — enabling compliance and transparency
- Zero lost or duplicated tickets through centralized tenant + unit records
- Unified operations across multiple emirates under a single platform.