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Twitter Promises To Respond More Quickly-Report Abuse

Twitter plans to do a better job of responding to users’ reports of abuse by “investing heavily” in improving its review process.The company also plans to toughen its rules around violence, hate speech, and abuse in a new attempt to make its platform safer for users. The leaked email doesn’t divulge final rules or full explanations (the phrase “more details to come” appears three times), but it offers the gist of what Twitter intends to do.

Twitter says it will now ban tweets that “glorify violence,” instead of only banning tweets that make or promote threats. Its definition of prohibited “non-consensual nudity” is expanding to include “creepshots” and hidden camera footage. And the company says it’s going to more thoroughly consider reports of unwanted sexual advances.

Twitter also plans to put hate imagery behind a sensitive media screen and do something or other about hate groups in general. “At a high level, we will take enforcement action against organizations that use/have historically used violence as a means to advance their cause,” the email says. “More details to come here as well.”

The updates certainly sound like a step forward, but what ultimately matters is whether Twitter and its moderators actually start listening to users when they get reports of hate and harassment, rather than overlooking really obvious problems like they do now. These guidelines largely just give moderators more leeway to remove tweets and ban offenders. Things will only change if they put that expanded latitude to use.